Privacy Policy

Last updated: May 27, 2026

GetReplyo ("GetReplyo," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, who we share it with, and what choices you have. We aim to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy law.

1. Who This Policy Covers

This Policy applies to two groups of people:

• Website Visitors. People who visit getreplyo.ai, browse our content, or book a demo.
• Clients. Businesses and individuals who purchase our services and the data we handle while operating their AI sales agent.

It also indirectly affects the leads who message our clients' Instagram, Facebook, WhatsApp, or other connected accounts, because our AI agent processes those messages on our clients' behalf. Section 7 explains that in more detail.

2. Information We Collect

From Website Visitors

• Contact information you submit through forms or booking pages: name, email address, phone number, business name, and any details you choose to share about your business.
• Technical information automatically collected when you visit our website: IP address, browser type, device type, operating system, referring URL, pages viewed, and time spent on pages.
• Cookies and similar technologies, including the Meta Pixel (see Section 5).

From Clients

• Billing information processed by our payment processor (we do not store full credit card numbers ourselves).
• Business information you share with us during onboarding: offer details, pricing, sales scripts, FAQs, objection handling, and similar content.
• Account access and credentials you provide so we can configure the AI agent on your connected platforms.
• Communication you exchange with us by email, WhatsApp, or in support sessions.

From Client Operations

• Messages exchanged between leads and your AI sales agent, including the content of those messages and the time they occurred.
• Lead profile information available through the relevant platform (for example, the public Instagram username and profile data a lead presents when they message you).
• Calendar and booking events created or modified by the AI agent.

3. How We Use Information

We use the information we collect to:

• Deliver the Service, including configuring, training, monitoring, and improving your AI sales agent.
• Respond to inquiries, schedule demos, and provide customer support.
• Process payments and manage billing.
• Send service-related communications such as onboarding instructions, updates, security notices, and policy changes.
• Measure and improve our website and marketing using aggregated analytics.
• Detect, investigate, and prevent fraudulent, illegal, or unauthorized activity.
• Comply with legal obligations and enforce our agreements.

We will not use your information for purposes you would not reasonably expect without first asking your consent.

4. Legal Basis

We collect and use personal information based on one or more of the following:

• Consent. You provide information voluntarily when you fill out a form, book a demo, or sign up for the Service.
• Contract. We need information to deliver the Service you purchased.
• Legitimate business interest. For example, improving our Service, protecting against fraud, or operating our website.
• Legal obligation. Where we are required to retain or disclose information by Canadian or other applicable law.

5. Cookies and the Meta Pixel

Our website uses cookies and similar technologies, including the Meta Pixel, which is a tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, understand visitor actions, and show more relevant ads to people who have visited our site.

The Meta Pixel may collect:

• The pages you visit on getreplyo.ai and actions you take, such as submitting forms or booking a demo.
• Browser and device information.
• A hashed identifier that helps Meta match website activity to a Facebook or Instagram account, where possible.

You can control how Meta uses this information by adjusting your ad preferences in your Facebook account settings, or by opting out of ad personalization through tools such as the Digital Advertising Alliance of Canada at youradchoices.ca. You can also block cookies in your browser settings, but doing so may affect website functionality.

6. Who We Share Information With

We do not sell your personal information. We share information only with the parties below, and only as needed:

• Service providers who help us run our business, including hosting providers, payment processors, email service providers, customer support tools, and analytics providers. These providers are bound to use your information only for the services they perform for us.
• Third-party platforms integral to the Service, including Meta Platforms (Instagram and Facebook Messenger), WhatsApp Business, GoHighLevel, and your calendar provider. We connect to these on your behalf to operate the AI sales agent.
• Authorities or legal parties where we are required by law, court order, or regulatory request, or where we need to protect our rights, property, or safety, or those of our clients or the public.
• Successors in the event of a merger, acquisition, financing, or sale of all or part of our business. We will provide notice before your information becomes subject to a different privacy policy.

7. Lead Messages Handled by the AI Agent

When you purchase our Service, our AI agent processes messages exchanged between your business and your leads on platforms such as Instagram, Facebook Messenger, and WhatsApp. In this context:

• You are the controller of the lead data, because those leads are messaging your business, not GetReplyo directly.
• We act as a processor on your behalf, handling that information only to deliver the Service.
• You are responsible for ensuring your own privacy practices, terms with your customers, and use of those platforms comply with applicable law, including PIPEDA and the terms of the platform itself.

We use lead conversation data only to operate, monitor, improve, and support your AI agent. We may use aggregated, de-identified data to improve our methodology. We will not sell lead data or use it for purposes unrelated to delivering your Service.

8. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy or as required by law. Specifically:

• Website inquiry data: typically retained for up to 24 months from your last interaction.
• Active client data: retained for the duration of your Subscription and a reasonable period afterward to handle billing, support, and legal obligations.
• Conversation data handled by the AI agent: retained while you are an active client; upon cancellation, see Section 10 for deletion options.
• Billing records: retained as required by Canadian tax and corporate law (generally seven years).

9. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, and unauthorized access, disclosure, copying, use, or modification. These include encrypted connections, access controls, and limited internal access on a need-to-know basis. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.
• Withdraw consent to our use of your personal information, subject to legal or contractual restrictions and reasonable notice.
• Request deletion of your personal information, subject to our legal and contractual obligations to retain certain records.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe we have not handled your information properly.

To exercise any of these rights, email info@getreplyo.ai. We will respond within a reasonable time, typically within 30 days.

11. International Transfers

We are based in Canada. Some of our service providers and the third-party platforms our Service relies on (including Meta, WhatsApp, and GoHighLevel) are based in the United States or other countries. As a result, your personal information may be processed outside of Canada and may be subject to the laws of those jurisdictions, including lawful access by foreign authorities. By using our Service, you acknowledge and agree to this transfer.

12. Children

Our Service is not directed at children under the age of 18 and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or through your account or, in lieu of those, by posting an updated version on this page at least 14 days before they take effect.

14. Contact

Questions, requests, or complaints about this Privacy Policy or how we handle your personal information? Email our Privacy Contact at info@getreplyo.ai.