Terms of Service
These Terms of Service ("Terms") govern your access to and use of the services provided by GetReplyo ("GetReplyo," "we," "us," or "our"). By purchasing, accessing, or using our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
1. The Service
GetReplyo provides a done-for-you AI sales agent service designed to reply to inbound messages, qualify leads, follow up, and book appointments on your behalf across supported channels, which currently include Instagram Direct Messages, Facebook Messenger, WhatsApp Business, and the GoHighLevel platform ("Service"). The Service includes:
- A one-time onboarding and configuration phase ("Setup") during which we build, train, and integrate the AI agent around your offer, sales process, objections, calendar, and lead sources.
- An ongoing subscription period during which the AI agent operates on your behalf and we provide support, monitoring, and updates ("Subscription").
The Service is a managed service, not a self-serve software product. We retain operational control of the AI agent and its configuration for the duration of your Subscription.
2. Eligibility and Account
You must be at least 18 years of age and have the legal authority to enter into a binding contract on behalf of yourself or the business you represent. If you are using the Service on behalf of a business, you represent and warrant that you are authorized to bind that business to these Terms.
You agree to provide accurate, current, and complete information when purchasing the Service and during onboarding, and to keep that information up to date.
3. Your Responsibilities
To deliver the Service, we require your cooperation. You agree to:
- Provide accurate information about your offer, pricing, sales process, frequently asked questions, common objections, and target customer.
- Grant the necessary access to your Instagram, Facebook, WhatsApp Business, GoHighLevel, calendar, and other connected accounts.
- Maintain those accounts in good standing with their respective platforms and comply with each platform's terms of service.
- Respond to our requests for information, approvals, and feedback in a timely manner.
- Use the Service only for lawful business purposes and only for offers you are authorized to sell.
4. Acceptable Use
You may not use the Service to:
- Send spam, unsolicited messages, or messages to anyone who has not engaged with your business or opted in.
- Promote, sell, or facilitate anything illegal under Canadian law or the law of the recipient's jurisdiction, including but not limited to fraud, adult content, illegal substances, weapons, or financial scams.
- Violate the terms of service of Instagram, Meta, WhatsApp, GoHighLevel, or any other connected platform.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Engage in any conduct that could damage, disable, or impair the Service or interfere with any other client's use of it.
We reserve the right to suspend or terminate your Service immediately and without refund if we reasonably determine you have violated this section.
5. Third-Party Platforms
The Service relies on third-party platforms, including Meta Platforms (Instagram and Facebook Messenger), WhatsApp Business, and GoHighLevel. These platforms are not under our control. Their policies, features, APIs, rate limits, and availability can change at any time and may affect the operation of the Service. We are not liable for downtime, restrictions, account suspensions, message delivery failures, or other outcomes caused by third-party platforms.
6. Intellectual Property
You retain ownership of your brand, your offer, your customer data, your conversation history, and the content you provide to us. You grant us a limited, non-exclusive license to use that content solely as necessary to provide the Service.
We retain ownership of the GetReplyo methodology, prompt structures, configuration templates, integration logic, training approach, and any other proprietary materials we develop or have developed prior to engaging with you. Nothing in these Terms transfers ownership of our intellectual property to you.
We may use aggregated, anonymized performance data to improve the Service. We will not share your identifiable conversation content with third parties except as required to deliver the Service or comply with applicable law.
7. Payments, Refunds, and Cancellation
All fees payable for the Service — whether described as setup fees, onboarding fees, monthly Subscription fees, annual Subscription fees, prepayments, or any other charge — are non-refundable. This includes, without limitation:
- Any amount paid for the Setup, in whole or in part, whether or not onboarding has been completed.
- Any monthly Subscription payment, whether or not the full month of Service was used.
- Any annual Subscription prepayment, whether or not the full annual term has elapsed.
- Any partial period within any billing cycle. We do not pro-rate refunds.
You may cancel your Subscription at any time by emailing info@getreplyo.ai from the email address on file. Cancellation stops future billing. For monthly Subscriptions, cancellation takes effect at the end of the current paid billing period. For annual Subscriptions, cancellation stops future annual renewals but does not entitle you to a refund of the prepaid term, and the Service will continue through to the end of the prepaid term.
The non-refundable nature of all payments reflects the fact that we begin tailored work, configuration, and operational commitments on your behalf as soon as you purchase the Service, and we reserve capacity to deliver your Service throughout your subscription term.
Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law, including the Ontario Consumer Protection Act, which may in specific circumstances entitle you to remedies that override the terms of this section.
8. Disclaimers
The Service is provided on an "as is" and "as available" basis. While we work hard to deliver results, we do not guarantee any specific number of leads, qualified conversations, booked calls, sales, or revenue. Outcomes depend on many factors outside our control, including your offer, your audience, your traffic, your pricing, your fulfillment, market conditions, and platform behaviour.
To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, our total aggregate liability to you for any and all claims arising out of or relating to the Service or these Terms is limited to the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, or loss of data, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Canadian law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
10. Indemnification
You agree to indemnify, defend, and hold harmless GetReplyo, its founders, employees, contractors, and affiliates from any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising from or relating to: (a) your offer, products, or services; (b) your use of the Service in violation of these Terms; (c) your violation of any third-party platform's terms; or (d) your violation of any applicable law, including consumer protection, advertising, anti-spam, or privacy law.
11. Governing Law and Disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
Any dispute arising out of or relating to these Terms or the Service will be submitted to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada, and you consent to the personal jurisdiction of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by email or through your account or, in lieu of those, by posting an updated version on this page at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.
13. Entire Agreement
These Terms, together with our Privacy Policy and any order form, invoice, or written agreement you sign with us, constitute the entire agreement between you and GetReplyo regarding the Service and supersede any prior agreements or understandings.
14. Contact
Questions about these Terms? Email info@getreplyo.ai.